Does anyone know why my envelope is greyed out ? I can’t get lives - I don’t use Facebook

Question

I never get any lives because the envelope is greyed out ... help !!

SamJane · Answer

My envelope is greyed out and all my 200 lives have disappeared, what's happened? Can anyone help thanks???

aprilyoda · Answer

Thanks

Creative_Elsa · Answer

Hi @aprilyoda, welcome to our community. 
I would like to take a moment to offer you a message for all newbies to
learn more about our community which you can find here. 
We always run contests so be sure to do them for a chance to win gold bars.

There are currently glitches going on with regards to lives and friends.  If you play the game on king.com that is a definite glitch.  The studio is trying their best to resolve these glitches but I am not aware of the time frame.