nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Home
Support

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Why am I not getting credit for passing levels in fantastic five?

I passed at least four levels today. I only received points for two of them. Why?

To ask your Question:

Accepted answers

All comments

I just passed a hard level. Guess what I got for points in Fantastic Five? Yep, 0. Come on Candy Crush, play fair.

I am still on 600 points in Fantastic Five even though I have passed at least 5 levels, some hard ones. I just wonder why this is never fixed.

Hi @msjerk
I already answered your previous post. Please do single post for the same problem 😊

This post is now being closed

Hi @msjerk
I already answered your previous post. Please do single post for the same problem 😊

This post is now being closed

Hi @msjerk
I already answered your previous post. Please do single post for the same problem 😊

This post is now being closed

Hi @msjerk
I already answered your previous post. Please do single post for the same problem 😊

This post is now being closed

Hi @msjerk
I already answered your previous post. Please do single post for the same problem 😊

This post is now being closed

Hi @msjerk @rajesh12345
We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

We're very sorry for your problem, There is already a thread on this issue, so you will get updates on all the questions and answers there.
This time I am closing this post. Thank you🙏

I am in 2004 level I am unable to connect with my Facebook account it shows connection error

Just cleared another hard level. Got 0 points again!

I keep passing levels and getting 0 points. Come on Candy Crush!!!

Candy Crush gave me 25 points for logging in even though I passed a level. 25 points is the most I get no matter what I do. Is that correct?? What should I be getting?

I have passed another level. Please award me my points.

Just passed a hard level. Again, received 0 points!!

Another level passed, another 0 points awarded. I sure wish I didn't have to do this every time I play.

msjerk said:

Again, I have played multiple games and completed a hard level only to get 0 points. Usually, when I complain that I am not getting credit for passing levels, Candy Crush gives me 25 points for logging in. If they are doing this after I complain, why don't they fix this so I don't have to keep on complaining??????

Hi @msjerk,

I have sent you a quick message regarding your issue with the Fantastic Five points. Check your inbox so we can look into this. Thanks

Again, I have played multiple games and completed a hard level only to get 0 points. Usually, when I complain that I am not getting credit for passing levels, Candy Crush gives me 25 points for logging in. If they are doing this after I complain, why don't they fix this so I don't have to keep on complaining??????

msjerk said:

After commenting that I had played multiple games today and passed a hard level, Candy Crush gave me 25 points for logging in. I just passed another level and got 0 points again!!!

Don’t worry about it! This - along with every other “team” feature that King has forced upon us in these single-player games - is useless. If you access the settings from the main menu you can turn it off and not have to deal with it.

After commenting that I had played multiple games today and passed a hard level, Candy Crush gave me 25 points for logging in. I just passed another level and got 0 points again!!!

Have played about 10 games today. I finally finished a hard level. Candy Crush gave me 0 points for logging in earlier, and 0 points for passing the hard level.

Accepted answers

All comments

Question above.

Hi, @msjerk
We would like to welcome you to the king community. Thank you so much for being willing to joining.

Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/

Hi, @msjerk! I would suggest taking a look at this link that was posted by the Community Team. I hope it fixes your problem, because you definitely don't want to have to pass the same levels twice! Have a great day!
https://community.king.com/en/candy-crush-saga/discussion/246126/i-passed-a-level-but-it-didnt-move-me-forward

I passed 99 levels in last week as no one position, but I didn't get prize(weekly toper)

I keep winning gold bars every day playing gum drop game but gold bars do not get added to my account. Why can't this be fixed. It is now approximately 15 gold bars not given that was won. Mike

Again, I just passed a hard level, and received no points!

This is getting old. I just finished a hard level, and again I got no point for it in Fantastic Five. Why have the game if you don't award the points we earn?

Just passed another hard level without getting any points for it in Fantastic Five!!!

Hi @msjerk
We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

I noticed at some point that Fantastic 5 doesn't start automatically, so you can open the menu and start it manually.
Please check and let me know.

After posting that I completed a hard level and got no credit for it, Candy Crush gave me 25 points for logging in today. ?????

The only thing I see to open it is to click on it. I have done that many times to see if I got credit for completing a level. (I can only open it after playing one game) Is that what you are talking about? If so, doing that hasn't helped.

I agree. I thought this issue would have been fixed by now.

Just completed another hard level and received no points in Fantastic Five!!

Played a game after completing a hard level, and Candy Crush gave me 25 points for checking in. THANKS!!

Completed another level. No points.

Just played another level. Candy Crush gave me 25 points for logging in. No points for finishing a level.

Just passed a hard level. Again, no points awarded in Fantastic Five!!!

I just posed a complaint about getting no points for passing a hard level. I went back to the game and Candy Crush awarded me 25 points. I passed a hard level. I should have gotten more!!

I complained about not getting credit for passing a hard level. I went back to the game and got 25 points for logging in. I just completed another hard level and received no points again!!

After complaining again about not receiving points for completing another hard level, Candy Crush gave me another 25 points for logging in. Why don't they fix this. They must not bother to read any of this.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

Recent Crashes May 4th 2026 Version 1.327.0.1 - (Edited by CM: Under investigation)!
[alert callout] Last Updated: May 8th Thanks for continuing to report these issues and share your experiences with us. We’re aware that some players are experiencing freezing, lagging, or crashing issues after updating to version 1.327.0.1, and the Studio team is currently investigating this. The reports we’ve seen…
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…