Roulette

albbeeert

When throwing the roulette how Candy had a failure day that I am looking at how to get in touch with them so that they return me and the only thing that I found was this community.

The story is that I threw the roulette wheel and I played the jackpot (the one with all the candies), but when he gave me the prize, just gave me of the colored ball. How can I recover what belongs to me?

Thank you.

firebombmarkus

Hi @albbeeert and welcome to our adorable Community 😊 I am sorry this happened to you. Do you maybe have a screenshot of it? If you do, it would be great if you post it as only that way we are able to solve this. Thank you for your understanding.

albbeeert

Attached photos

firebombmarkus

Thank you 😊 @albbeeert One more thing. I need your game ID so we can look into your account. If you don't know how to find it, follow the instructions on the link below.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

albbeeert

My user ID is 1031234195

Thanks.

firebombmarkus

Great! @albbeeert I will elevate this to our CM and she will take care of it 😉