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Screen went blank on ipad

rabeles402
rabeles402 Posts: 1 Newbie
I was playing candy crush saga when the screen went blank. Turned off iPad, still blank. Tried to reinstall and when I pressed “open” screen went blank.  Any suggestions. Works on my iPhone.
Other candy crush programs still work on iPad, so I assume it is not my iPad.

Answers

  • QueenB
    QueenB Posts: 14,956 Community Manager
    Oh no, that doesn't sound good :(

    This section is for Pet Rescue Saga only so I will moving your comment there. However, do you mind coming back wirth the following details of your device so we can investigate?

    - Model and iOS of your device: To find this follow these steps: Settings > General > About > Make a note of the "model" and the "version"

    - Game app version: To find this follow these steps: Settings > General > Usage > Manage Storage > name of the game > Make a note of the version number

    - Available storage space: To find this follow these steps: Settings > General > Usage in the right column. Under Storage you will see the storage capacity of your device and how much you still have available.

    Thanks :)


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