Lost game level and lost trophy icon

helenaq

i didn’t have the build-a-bot feature so I googled and it advised to uninstall and reinstall the game. I done that and lost my progress, it’s put me back to level one. I’m 100% sure the game was linked to Facebook so I should be able to get my progress back. On top of that I’ve now lost the trophy icon so I’m unable to get the join in on the races and collect stripes etc.
how do I fix this please?

Sukanta_Biswas

Hi @helenaq
We would like to welcome you to the king community. Thank you so much for being willing to joining😊

 Trophy Icon and other features will not be available as soon as you log in. They will come back as the game becomes regular. That means you have to play a few levels.😊

If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.

Good day.

helenaq

Thanks, any tips on how to get my levels back so I don’t have to start at the beginning?

Sukanta_Biswas

Hi @helenaq
Make sure that your facebook app logged in with same facebook I'd then see here 
https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back
Let me know 😀 I will be back ..