Gold bars not adding to total

Angela_Carson

i put this on the discussion group but got no response. The gold bar awards from the wrapped candy ‘mixer’ do not add to your total of gold bars either on screen or in the goodies bag. This has happened five times to me now - you owe me five gold bars!!

Sukanta_Biswas

Hi @Angela_Carson
We would like to welcome you to the king community. Thank you so much for being willing to joining🤗

I did not understand your question, if you detail with a screenshot, it would be good for me to answer you.😊For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/

Kazza-3

I have the same problem, I’m not receiving any gold bars I win through collecting sugar drops. My total stays the same.
There are other threads addressing this so perhaps another glitch?

Sukanta_Biswas

Hi @Kazza-3
We are sorry for your problem and I received more reports of such an issue.
I am reporting this, to the community right now. 
Can you send me a short video of it? 😂

Angela_Carson

Sorry no I am not able to send a video. It is not possible as I do not know when it is about to happen. It is simply that the wrapped candy or prize sugar drops which ever you want to name them gives gold bars as a prize but these are not added to the total gold bars held.

Sukanta_Biswas

@Angela_Carson
OK, I reported it in the right place. Have a little patience and join our fun competitions right now.
https://community.king.com/en/candy-crush-saga/categories/news-contests-special-events
Have a good day 😊