refund for "unsucessful purchase"

lilliangoldner

Hi, I tried to buy 10 gold bars three times. The first two times I got an error message that said "purchase unsuccessful, no money has been withdrawn". The third time it worked. But I was charged 3 times. I went to the apple Report a Problem page and followed directions for reporting a problem. When I put "request a refund" Apple said "we have determined that this does not qualify for a refund." When I put "in-app not received" they said "please contact the app developer." 
Please refund 2 of the charges.

Sukanta_Biswas

Hi @lilliangoldner
We would like to welcome you to the king community. Thank you so much for being willing to joining  

Read here how you can get the refund https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase#latest
Even after doing this, if your problem is not resolved, please contact customer care https://soporto.king.com/contact

They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.