Special events problem

ambar998

I have issues with game rewards people get alot of rewards while i dont get anything i have tried multiple fixes given online which also included reinstalling the app updating and connecting to Facebook but didnt work

Please help in making a solution 

Jelly_Jenny

@ambar998 I've sent you some details about your player account. You'll find my message from your inbox. 

bearwithme

@ambar998 - Hi and welcome to our community! I would be glad to try and help you with your situation but I need more information first. Can you please be a bit more specific about what rewards you are referring to? Are you talking about features like the daily wheel or calendar or the Fantastic Five or something like that?

ambar998

Hi.

ambar998

Hi.

I am not getting fast race and build a bot and own pet and piggy bank and not any gold bars

ambar998

ambar998

Help me please 

bearwithme

Hi @ambar - I see you don't have the trophy at all.  I am tagging the Community Moderator @Jelly Jenny to see if she can help (or pass this on to the studio).

Jelly_Jenny

Hi @ambar998

I checked my game and my trophy was gone too! I went to play a level and after that the trophy re-appeared on the game map. So hopefully your game just needs "reconnect" to your extra challenges and you can do that by playing a level or two.

If that doesn't help, please could you give me your game version number so I can look into this more closely.  Thanks

ambar998

ambar998

@Jelly Jenny
Check it please and tell me where is gold bars and trophy 
Please dear help me 😭😭😭

ambar998

I haven't received any competition fast race. Build a bot. And pet