Why is my candy crush saga screen coming up black

Dumber

Why is my candy crush saga screen coming up black.  I cannot play my game

bearwithme

Hello @Dumber and welcome to our community.  Several people were having similar problems - except that they were black bands on their screen.  Is your whole screen black?  Do you have the latest version and is your cache cleared? Have you restarted your platform you are playing on (PC or mobile)?  Did this problem just start today?  
I know I am asking a lot of questions but the more information you can provide, the better we can help you resolve this issue. 

Dumber

I can collect my free spin then the entire play area goes black. This started yesterday. I am playing on a computer which is a month old.

eliza42

My screen is black with no visible x

Lindark

https://community.king.com/en/candy-crush-saga/discussion/comment/1976406#Comment_1976406

Hi there, what device are you playing on? :)

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1976406#Comment_1976406

Welcome to the King Community.

Can you reassure me that you are experiencing this problem while watching ad videos?

We look forward to hearing from you🥰

Thank you!