Bug report

slw50

Clicked on win moves and wheel would not stop spinning and froze 

smederos

Sukanta_Biswas said:

smederos said:

I'm having an issue with my game. It will not load the sugar wheel (to spin for extra lives) or the store to buy boosts while in the levels. I play on Android and my app is up to date. Problem started after last update, I think. 

Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In.
If you have the same problem, follow the path below.

Clear App Cache

We all have our favorite apps and we use them daily. Over some period of time, the cache will pile up, and you may notice the app is running slow or freezing or crashing frequently. 

That often happens when we are using some of the most popular apps such as Facebook, king games, Messanger, WhatsApp, etc. Once you delete the cache, the app will work normally.

Here is what you need to do:

Go to Settings

Tap on Apps (App Manager, Manage apps, depending on the Android device)

Find the app candy crush saga

Next, tap Clear cache

Go back to the Home screen and launch the app again.
Let me know.

I did as instructed. I cannot access the store to purchase boosters from inside a level, and the "win extra moves" wheel also does not work. It just says "loading".

Pullmyfinger

I could have advanced 10-fold, gotten boosters Nth times, but more blunt, King would have probably received $ from me over the past month (as it was good timing to spend money "while I'm at it")..their loss. I'm still w/o "connection", problem hasn't been solved as of now. I'd be surprised to see my "profile pic" anytime soon...too late, bills are coming in, no money to spend now, they lose

Pullmyfinger

just sayin'....

Pullmyfinger

Lots more love for The Chili Peppers' roller-coaster than this ride I've been on of post-its and "we're working on it"s

Héctor76

*Edit by CM: unsupported language

danielguia

Level 6136 didn't work. The keys are collected but the fruits are not dropping.

kriseward

On the Chocolate Box game when you choose the fish it doesn’t collect them no matter how many you get. I change to a different task to complete for the day. Is this a bug or are we doing something wrong?

hortensia123

When I try to get the gifts from the candys it keep saying that I dont have internet, but i do

fsc002

I suddenly only can get max. 5 C blocks per level! Is there a bug in my account? My colleagues gain much more per level.