How do I sign back in?

agneslim

Hi, I updated my iPhone to IOS 13.1 last night and when I got back into the Candy Crush app today, everything is gone, all my gold bars, candies and my lives! Even the display name and picture of my account is gone! I’m not connected to Facebook and I’m pretty sure I didn’t sign up with an email too, which I just did so that I can post a question here. I’ve done some research and I think I can locate my user ID, but I couldn’t find a way to log back in using my user ID?! What can I do? Please help thanks!

Sukanta_Biswas

Hi @agneslim
We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

Of course I want to help you, but you need to give me some more information.If I get the right information from you, it will be easy for me to help you. You check, your device is logged in the same Facebook that you used for the game.
Then, here's how you can get back in the game progress. 

Please let me know.. 

borannrann669796

Hi all buddies