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Candy Crush Saga

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Missing gold bars

ddunnmi

I was at 46 gold bars and came in one of the 3 top spots (last week) and the game said it was giving me 5 more bars - next thing I saw was I was down to 21 gold bars. Can you fix this please? UserID is DDUNNMI, email is ** edited by CM - privacy**

Thanks

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wendy64

Hi Jelly I leveled up and said would receive 5. I had to go in and purposely click on the race one, The level up one did not register

Jelly_Jenny

Anaf said:

Please send me lost gold bars, over 30 disappeared! User 1331416981.
thanks!

I checked your account and you recently there were two consecutive extra move purchases (1st set 10 Gold Bars, 2nd set 16 Gold Bars). Please note that there's no additional confirmation for extra move purchases so take your time when you make the decision to play on.

Jelly_Jenny

wendy64 said:

I am missing 5 bars it said I would receive. My id is 1057225816, tia

Are you referring to episode race? The latest reward from episode race has been 5 Gold Bars, 27th of September.

Jelly_Jenny

ddunnmi said:

I was at 46 gold bars and came in one of the 3 top spots (last week) and the game said it was giving me 5 more bars - next thing I saw was I was down to 21 gold bars. Can you fix this please? UserID is DDUNNMI, email is ** edited by CM - privacy**

Thanks

Your game should have those missing Gold Bars! Could you double check that?

Sukanta_Biswas

Hi everyone 🙏
We're sorry for your problem. I'm bringing your feedback to the community manager's attention.
You may have to wait up to 24 hours to get the correct information.
Thank you.

Anaf

Please send me lost gold bars, over 30 disappeared! User 1331416981.
thanks!

ddunnmi

My 21 bars have now gone down to 11...

I do not have a numeric userid to give as I follow the instructions to logoff from FB and connect that way to see this ID - but it only shows Ddunnmi as my ID.

Please help!

wendy64

I am missing 5 bars it said I would receive. My id is 1057225816, tia

ddunnmi

It only gives me DDUNNMI there is not an account string

Sukanta_Biswas

@ddunnmi
I didn't want your email. Your game ID is the digital number of the 10 digits.

Image: https://us.v-cdn.net/6030983/uploads/editor/b2/24q18z8clyll.jpg

ddunnmi

userid: Ddunnmi (had to set this up - just now)
** edited by CM - privacy**

Sukanta_Biswas

Hi @ddunnmi
We would like to welcome you to the king community. Thank you so much for being willing to joining 😊

We're very sorry for your problem. We'll need your game ID, to tell you where you used your gold bars . Click the link below to see how you get the game ID.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.

Good day.

Accepted answers

All comments

Sukanta_Biswas

Hi @ddunnmi
We would like to welcome you to the king community. Thank you so much for being willing to joining 😊

We're very sorry for your problem. We'll need your game ID, to tell you where you used your gold bars . Click the link below to see how you get the game ID.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.

Good day.

ddunnmi

userid: Ddunnmi (had to set this up - just now)
** edited by CM - privacy**

Sukanta_Biswas

@ddunnmi
I didn't want your email. Your game ID is the digital number of the 10 digits.

ddunnmi

It only gives me DDUNNMI there is not an account string

wendy64

I am missing 5 bars it said I would receive. My id is 1057225816, tia

ddunnmi

Anaf

Please send me lost gold bars, over 30 disappeared! User 1331416981.
thanks!

Sukanta_Biswas

Hi everyone 🙏
We're sorry for your problem. I'm bringing your feedback to the community manager's attention.
You may have to wait up to 24 hours to get the correct information.
Thank you.

Jelly_Jenny

ddunnmi said:

I was at 46 gold bars and came in one of the 3 top spots (last week) and the game said it was giving me 5 more bars - next thing I saw was I was down to 21 gold bars. Can you fix this please? UserID is DDUNNMI, email is ** edited by CM - privacy**

Thanks

Your game should have those missing Gold Bars! Could you double check that?

Jelly_Jenny

wendy64 said:

I am missing 5 bars it said I would receive. My id is 1057225816, tia

Are you referring to episode race? The latest reward from episode race has been 5 Gold Bars, 27th of September.

Jelly_Jenny

Anaf said:

Please send me lost gold bars, over 30 disappeared! User 1331416981.
thanks!

wendy64

Hi Jelly I leveled up and said would receive 5. I had to go in and purposely click on the race one, The level up one did not register

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