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Deborah_Sawyer
Posts: 2 Newbie
in Support
Just got a new iPhone when playing candy crush on my pad I’m on level 5390 with an icon on level 5347 with a c symbol and my profile picture. Every time I log in on my phone it’s only on the level 5347. I’ve un installed both Facebook and candy crush . Any ideas would be appreciated.
Answers
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Hi @Deborah_Sawyer, welcome to our community. Can you please check to see if there are any stars on level 5347? Sometimes the avatar gets stuck on a level and you have to replay it to move on. It happened to me once and when I looked there were no stars! Hopefully that turns out to be an easy fix for you.
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Ok let's try this instead. I am going to ask you to please get your user ID # by following the steps from here:
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.
