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Some privacy settings in Facebook can affect the synching of your game progress and if your friends list appears in the game. If you are having issues with either, try the tips below.
If your progress seems to be lost, try signing in again to Facebook
You can check which apps are active, expired or have been removed from your account by clicking this link: https://www.facebook.com/settings?tab=applications
If the game is listed as ‘expired,’ it means your friends list and progress may not sync with the game.
Click ‘Renew Access’ to reactivate the app’s permissions.
You might also want to check your active app-permissions by clicking the ‘view and edit’ link. If 'Friends list' is not selected, our games will not be able to view your friends, and you will not be able to send messages or receive help from them.
Remember, you'll have to do this every 90 days.
If this does not work, we have other articles that might help.
Just head to the home page of the Help Center and look through the following sections: