alternate login

mojobabamojobaba Posts: 8
Hi, I created a KING account and planned to log into all games in future with it instead of tying them with by FB account, which I intend to shut down soon.

However, when I tried to sign in with my email on my cell phone, the error message said "incorrect email and password".  Tried using login ID and got the same response.

Can you help?

Thank you.

Best Answers

Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 9,220 Superstar
    Hi @mojobaba
    We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

    Probably your King id creating process was not successful or make sure you type your email correctly.You can try resetting the password.
    Let me know.. 



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  • mojobabamojobaba Posts: 8
    Hi Sukanta,

    Thank you very much for your prompt reply. 

    But I can log onto this home page with the user name, email address,  and password I created.

    Do you mean I should try changing my password to give it another try ?

    Best regards.

  • ElsaElsa Posts: 20,944 Superstar
    Hi @mojobaba, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.
  • mojobabamojobaba Posts: 8
    Hi Elsa,

    thank you for your prompt reply. 

    I am afraid my question still has not been resolved. 

    Simply put, how can I untie my games from FB, and connect with KING account ?

    Thank you

  • mojobabamojobaba Posts: 8
    Dear Elsa,

    Yes. I wish to unlinked my games with FB, but do not want to start from level 1all over again. 

    Instructions say I can simply open a KING account,  which I did, log in with the account instead, sync the info with FB, and I can continue playing the games under KING account.

    However, my problem now is that I can log onto KING home page on my computer , but cannot do so on my mobile when staring a game like Candy Crush Saga.

    Any pointers?

    Thank you again 

  • ElsaElsa Posts: 20,944 Superstar
    The only way that you can unlink Facebook is not to login in with Facebook.   Do you know how to log out of Facebook?  When you are on mobile click on the pink setting button.  It might then take you to a green button on the bottom right where it's now showing that red button.  If it does then click on the green button.


    This box should pop up.  Scroll down to the bottom and that is where you will find the log out button.  Click on it and it might ask you if you are sure.  I think it should pop up and then click log out again.  Then your Facebook account won't be connected.  Log in with the gold icon button showing above.  Enter your email address and password and you should now be logged in with King and have the progress showing there.


  • mojobabamojobaba Posts: 8
    Dear Elsa, 

    Thank you for your prompt reply and kind help.

    I can unlink my mobile app from FB. No problem.  But somehow I still cannot log in with my KING account and password.  I captured the opening screen, and it appears to be slightly different from the one you showed me.

    I can still log onto the homepage of KING on my computer using the ID and pw,  just not on my mobile app.  Interesting. 

    At the moment I can continue to enjoy the games and continue with the progress,  but no sure if I can back up or sync the games though.

    Thank you, 
    Mojobaba (Richard )

  • ElsaElsa Posts: 20,944 Superstar
    According to your print screen click on the green setting button.  It might come up with this and if it does scroll all the way and log out of Facebook.  Then click on the pink button again and you should see the King log on as in my print screen.


  • mojobabamojobaba Posts: 8
    Dear Elsa,

    Thank you for your prompt reply and help. I have untied from FB following all the steps, but still cannot arrive at the page with KING logo on it. With my other CC Soda game, I can get to to opening page, but again cannot log in with my info.

    Captures are attached.  Anyway,  let's leave things as they are now. I can still enjoy the 2 games and continue with the progress I make.

    Thank you kindly again for all help. Much appreciated. 

    Best regards, 
    Mojobaba (Richard )
    8
  • mojobabamojobaba Posts: 8
    Oh! I have been trying to log into the game using my KING account log in email and password. And this account was opened just recently. 

    So Elsa, you are saying I should create another account on the game log in page instead ? Different email and different password ?

    Many thanks. 

  • ElsaElsa Posts: 20,944 Superstar
    You could use the same email and password because it's not connected to this community.  Yes you have to create a King game account.  In here it's the game community account.  Two totally different areas. 
  • mojobabamojobaba Posts: 8
    Thank you,  Elsa. I will set up another account just for the games then.

    Best regards, 
    Mojobaba (Richard )

  • ElsaElsa Posts: 20,944 Superstar
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