No more extra shots at he end of a level

Littlepete

I lost recently my ability to have extra shots after a level by looking at a short publicity why ? 

Sukanta_Biswas

@Littlepete
These features are provided through the Test Group. That is why not everyone can get this feature.Since you had this feature, you will get it back again, but you have to wait patiently.
Keep playing the game and keep up-to-date always your game app.

Littlepete

I will wait then, Thank you for your answer and have a good day ;-)

Sukanta_Biswas

Hi @Littlepete
We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

If you don't have a challenge but your friend does, don't worry - you won't be missing out.

At King, we are constantly looking for ways to make our games more fun, interactive and challenging. Whenever we create a new feature, we always like to test it with a small group of players first, to make sure that they like it as much as we do. To do this we always choose a randomly selected group of players to test the feature and based on their feedback decide whether it's something we want to roll out to all our players or not.

Once the testing has taken place, we'll roll it out so more people can play it.  However, due to the huge community of our players who we love, we sometimes have to split it up to make it manageable and accessible.  Millions of players in an event at any time is a lot of work, so we split it up into groups so we can keep it running and you have a better chance of accessing it and succeeding in any competition!

We appreciate it may be frustrating if your friends have a feature that you don't, but it's highly likely you'll be getting it very soon and bear in mind that when you do have an event or challenge, it's quite likely your friends won't have it this time.  

Keep an eye out for the latest updates to the game to ensure you benefit from all the new levels and features that we release on a regular basis. 

_Elsa_

Hi @Littlepete, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

To add to what @Sukanta_Biswas wrote, the videos were being reported with a glitch.  Players said that the game was freezing when they clicked on the video and others were saying that the screen went black.  I believe that the studio might have taken it off for a fix.

Littlepete

Worst now ;-(
I have removed my application from my cell phone to reinstall it and as a result I have lost my 50 lives !!! I still doesn't have any extra moves at the end of a level by watching a small video (publicity) grrrrr

Sukanta_Biswas

Littlepete said:

Worst now ;-(
I have removed my application from my cell phone to reinstall it and as a result I have lost my 50 lives !!! I still doesn't have any extra moves at the end of a level by watching a small video (publicity) grrrrr

Your statement is not clear to me.
Have you completely lost this feature?
The AD Video feature has but you cannot use it. (Black screen)?
Let me know..

Littlepete

Yes I have completely lost this feature.
I am currently at level 5528 and when I finish or try to finish a level after the regular numbers of moves to complete it I am asked to look at a small video (local publicity) to have a chance to win more moves by rolling the wheel so if you do not win extra move at last you will have another gift such as a bomb or a hand to move a color etc.
Now I have lost this option or chance to win extra moves and it is almost impossible to finish a level ;-(

Sukanta_Biswas

@Littlepete
These features are provided through the Test Group. That is why not everyone can get this feature.Since you had this feature, you will get it back again, but you have to wait patiently.
Keep playing the game and keep up-to-date always your game app.

Littlepete

I will wait then, Thank you for your answer and have a good day ;-)

Littlepete

In "My account"  at confidentiality and security I have two choices… The first one that I have already Checked is to receive e-mail from King, but the second one called "Personalised publicity" I do not have the possibility to put this one "ON" it is not highlighted and the case to accept this option is unavailable, I Believe this is why I can't have extra moves by looking at a local publicity at the end of a level ;-(

Sukanta_Biswas

Littlepete said:

In "My account"  at confidentiality and security I have two choices… The first one that I have already Checked is to receive e-mail from King, but the second one called "Personalised publicity" I do not have the possibility to put this one "ON" it is not highlighted and the case to accept this option is unavailable, I Believe this is why I can't have extra moves by looking at a local publicity at the end of a level ;-(

Nothing like that, those options will not affect the test group.😊