Hi I was playing Candy Crush Saga tonight 11/6/19. I was double charged for 50 bars $7.99 each.

jaacs8

I would appreciate if you would refund my credit card ending in 9421 thru Facebook or add 50 bars to my game.

Thank you  Joanne Ste-Marie

firebombmarkus

Hi @jaacs8 and welcome to our adorable Community 😊 I am so sorry this has happened to you and I completely understand the way you feel. I will ask you kindly to click on the Contact Us link at the bottom of the page. If your browser is in the English language you will be redirected to a bot to help you with your issue.

If your browser is in any other language, you will have a support form to fill in and contact the team. If so, fill in all the blank spaces and make sure you are choosing the correct topic (Problems with purchases) and subtopic (Accidental purchase). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all.

 Please let me know if you need assistance with any of these. Thank you for your understanding. Have a wonderful day 🤗