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The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contactand they should be able to restore you to your current level in both games.
Please be patient it may take a few days.
Please let me know if you continue to have this problem or need any additional help.