levels Gone back to 1 after update!!

Question

I’ve been playing alphabetty and CC saga for many years. I was on very high levels and now I have done the updates, my levels have gone back to 1 on both games!!

bearwithme · Answer

Hello @mddta and welcome to the community.  I'm sorry to hear that happened to you. Hopefully you have been playing those games either through Facebook or King.com.  If you have - your current level has been saved and can be restored.
Please locate your game ID: https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latestOnce you have the number, please complete the contact form
from this link:  https://soporto.king.com/contactand they should be able to restore you to your current level in both games.

Please be patient it may take a few days.

Please let me know if you continue to have this problem or need any additional help.