How do I get my account back?

Pockie

This morning Candy Crush app crashed, I have now lost all my progress in the game and I am back to the beginning. Why did this happen and how can I fix it?

Sukanta_Biswas

Hi @Pockie

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.

What device are you using for the game?

Did you connect the game to Facebook or the Kingdom?

Let me know, I'll ask you to do some troubleshooting checks.