Hi @lguteriez
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
We're sorry for your problem. I will need some more information to answer you so please help me with the correct informations. Which browser you are using to play the game?
I'll ask you to do some troubleshooting checks.
![](https://us.v-cdn.net/6030983/uploads/YJA9N124CQKU/fhs-en.png)
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Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English