All progress last due to connection to facebook

GroeberGroeber Posts: 2
When I wanted to connect to Facebook to save my progress, the system set me back to level 1. The connection was successful but I lost all my efforts. So pitty, cause I’m going to play all 2700 levels again. 

Is there a way to get them back?

tia


Answers

  • bearwithmebearwithme Posts: 4,381 Superstar
    Hello @Groeber and welcome to the Community.  Have you never played the game either thru Facebook or King.com?  It is always advisable to play thru one of those so that your progress will be saved and can be retrieved.

    However you may be able to get your progress back and you can start by creating a Kingdom account (if you don't already have one). If you already have a king.com account - then you just need to get your user ID and follow the rest of the steps outlined below.

    If you need to create a kingdom account:  https://community.king.com/en/blog/discussion/246665/remember-to-connect-to-the-kingdom/p1?new=1

    Once you have this account, you will need to get your user ID # and you can follow the steps on this link.

    https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

    Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

    They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.





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  • GroeberGroeber Posts: 2
    That wont work. The new ID i have to create belongs to new player with progress 0. My old profile is gone, i cannot reach that anymore.
    I thought connecting to facebook was the way to save the progress. But it made my profile gone.
  • bearwithmebearwithme Posts: 4,381 Superstar
    Hello @Groeber - did you never have a user ID with the old profile? Did you by any chance ever take a screen shot of your progress in the game before it reset to zero?  I would still advise you to contact King.com support to see if there is anything they can do to help and maybe locate your old profile/game.  I'm just surprised that when you connected to FB it reset you to zero.  It shouldn't happen that way.  Anyway, I'm sorry you have run into this problem and wish there was something more I could do to help you.



    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh

    Be sure to come check out the  Beginner's Corner and visit the lounge area 💕💕

    If you are new to the community please check here for helpful info: Learn more about the King Community

    💕Love Candy Crush Friends?  It's going to be Friend-Tastic ❄️ Find out more here for a chance to win 10 Gold bars!
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