accidentally used gold bars

lilmamalaur

hi i accidentally pressed the button that gives 6 hours of unlimited lives and i am about to go to bed. i used up most of my gold bars and im upself about it is there any way you could reverse it and take away the 6 hours and please give me the gold bars back???

PummyRaj

Hello @lilmamalaur Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear that you have accidentally purchased unlimited Lives!!  I too did that few times... pressing on "Purchase Lives / Moves" by mistake, but I lost only 9 or 10 GB!!  

You will have to contact the "Player Support Team" for any Purchase related issue!  I am not sure whether you will be refunded those Gold Bars or not, but you can surely try and request them!    

To send a request to the "Support Team", scroll all the way down on this page and click on "Contact Us" tab 👇

      

Hope everything works out and you will receive your GB back into your game  

obour

Hi. I have mistakenly pressed on the 6 hours unlimited life which I didn't intend to. Can I please get my gold bars back? And how can I undo it next before it finishes loading

Crazy Cat Lad

Hi @obour and welcome to our Community!

Please email Player Support so they can check up what happened.

Open the game on mobile and go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

If you on play on Facebook on computer then use the link in the bottom of the page. Please remember to enter the exact same email that is associated to the Facebook you play on.