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I just restarted the game and I cannot set a picture or nickname.

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Sfcp
Sfcp Posts: 2 Newbie
in Support
When I try to set a picture or nickname, the pictures don’t load. It just spins forever. 
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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
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    Hi @Sfcp
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.
    What device are you using for the game?
    Did you connect the game to Facebook or the Kingdom?
    Let me know, I'll ask you to do some troubleshooting checks.
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  • Sfcp
    Sfcp Posts: 2 Newbie
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    I did not connect to Facebook. I downloaded the app and started to play. I’m on an iPhone XR. The problem persists this morning. 
    Flag · Helpful 1Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
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    Sfcp said:
    I did not connect to Facebook. I downloaded the app and started to play. I’m on an iPhone XR. The problem persists this morning. 
    If you don't connect the game to Facebook or the Kingdom, you won't be able to use your favorite photo in Avatar. But you can choose from the game's default avatars.
    To protect the game, you must synchronize the game with an account.
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