I was on 4500 level and my game app stop working, tried every possible solution like app reinstall,

Msami

I am very fond of playing candy crush, I was on 4500 level and my app stop working and the error is unfortunately app stopped working, tried every possible solution like reinstall, checked update, sent multiple emails to for the support, I have Moto x.

firebombmarkus

Hi @Msami and welcome to our adorable Community 😊 Can you please tell me what exactly happened? What did error say? Do you possibly have a screenshot of it to post here?

firebombmarkus

Hi @Msami and welcome to our adorable Community 😊 Can you please tell me what exactly happened? What did error say? Do you possibly have a screenshot of it to post here?

Msami

Msami

Hi Dear,
Kindly look into this matter, I am very fond of playing Candy crush and I am on around 4500 level, my game application stop working and not opening, I tried every possible way to play but didn't accomplished, kindly do something

firebombmarkus

Thank you so much for the screenshot @Msami I need to know which device and operating system you are using for playing this game so we can go and try some troubleshooting steps.

Msami

Motorola, model: Moto X, an Android phone.

firebombmarkus

@Msami Which version of Android?

Msami

Android version 4.4.2

firebombmarkus

@Msami Unfortunately, that's the problem. King games are supported only for devices above Android 4.4.2. Do you have any other device where you can play it?

Msami

I don't have any other device to play, I started playing many years before, like 6 to 8 years and it stopped working now, if I don't have enough resources so I can't play it means, why all other games like 8 ball pool is working? Why only candy crush isn't working?

firebombmarkus

@Msami I am talking specifically about requirements for King games. The game you mentioned is not a King game. If you have a PC, you can play it on Facebook, Windows or https://king.com/