Did not receive items purchased through Google Play

Missy64

Did not receive items purchased through Google Play; please advise on how to receive.

firebombmarkus

Hi @Missy64 and welcome to our adorable Community 😊 I am so sorry this has happened to you and I completely understand the way you feel. We don't solve these issues here in the Community, hence I will ask you kindly to click on the Contact Us link at the bottom of the page. If your browser is in the English or Spanish language you will be redirected to a bot to help you with your issue.

If your browser is in any other language, you will have a support form to fill in and contact the team. If so, fill in all the blank spaces and make sure you are choosing the correct topic (Problems with purchases) and subtopic (Purchased items not received). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all.

Please let me know if you need assistance with any of these. Thank you for your understanding. Have a wonderful day 🤗

APRIL8

I didn't receive the gold bar while I paid the money

firebombmarkus

Hi @APRIL8 and welcome to our adorable Community 😊 We don't solve these issues here in the Community. Please follow my post above and you will see what to do. Let me know if you need assistance. Have a wonderful day 🤗

Kyngfrog2

Have not received purchase from Google store on candy crash on Nov 28

firebombmarkus

Hi @Kyngfrog2 and welcome to our adorable Community 😊 We don't solve these issues here in the Community. Please follow my post above and you will see what to do. Let me know if you need assistance. Have a wonderful day 🤗