Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
 ⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

New phone

upsman05
upsman05 Posts: 6

Level 2
in Support
Levels didn’t carry over from old phone. 

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hi @upsman05
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

    We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.
    What device you're using for the game?
    Did you synced the game to Facebook or the Kingdom?
    What is app version?
    Show me a screenshot of your game map.
    Let me know, I'll ask you to do some troubleshooting checks.
  • upsman05
    upsman05 Posts: 6

    Level 2
    I have tried both, iPhone pro Max. 1.164.0
  • upsman05
    upsman05 Posts: 6

    Level 2

  • upsman05
    upsman05 Posts: 6

    Level 2
    That is from my computer I have already traded my old phone in. 
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hi @upsman05
    Do you see problems when you log into the game on a new phone?
    Please show me both Screenshots 🙂

  • upsman05
    upsman05 Posts: 6

    Level 2
    That is as far as I can go?
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hi @upsman05

    I have received many more reports of such problems.
    Right now King is working on adding something new to the game, so you may be experiencing some issues. Occasionally your game will not connect to the server or some features may be missing. This is an involuntary temporary issue, but you do not need to have a troubleshooting check. I hope the King completes this task very soon. I beg of you to be patient.😉😉


Hey! Would you like to give us your opinion?

Categories