New phone

upsman05

Levels didn’t carry over from old phone. 

Sukanta_Biswas

Hi @upsman05
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.

What device you're using for the game?

Did you synced the game to Facebook or the Kingdom?
What is app version?
Show me a screenshot of your game map.

Let me know, I'll ask you to do some troubleshooting checks.

upsman05

I have tried both, iPhone pro Max. 1.164.0

upsman05

upsman05

That is from my computer I have already traded my old phone in. 

Sukanta_Biswas

Hi @upsman05

Do you see problems when you log into the game on a new phone?
Please show me both Screenshots 🙂

upsman05

That is as far as I can go?

Sukanta_Biswas

Hi @upsman05

I have received many more reports of such problems.

Right now King is working on adding something new to the game, so you may be experiencing some issues. Occasionally your game will not connect to the server or some features may be missing. This is an involuntary temporary issue, but you do not need to have a troubleshooting check. I hope the King completes this task very soon. I beg of you to be patient.😉😉