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Gold bar purchase says isn't working

Isabelle60Isabelle60 Posts: 1 New Bee
Yesterday when I tried to purchase gold bars, it said I wouldn't be charged because it didn't go through. Well, Apparently it DID go through all 4 times I tried at different times yesterday yet there are no more gold bars on my game!!! I was charged $.99 twice; $1.99 and then $3.99! Why did it say the charge wasn't going through to try again later and then it charged and didn't give the gold bars??? 


  • mitchellx5mitchellx5 Posts: 1 New Bee
    I made two purchases for gold bars yesterday.  Both charges went through, however, I did not receive gold bars.
  • PummyRajPummyRaj Posts: 7,379 Superstar
    Hello @Isabelle60 and @mitchellx5 A Warm Welcome to the Candy Crush section of our friendly King Community :) 

    I am very sorry to hear that you have not received your purchased items!!  Strangely, yesterday, I have seen few more complaints about not receiving their purchased items into their games!!  Not sure why!!  But, you do not need to worry and you can contact the King Player Support Team and get help :+1:     

    This Community Team does not deal with any purchase issues as the inquiry includes your personal details and this is a public forum!   

    Hence, you will have to contact the "Player Support Team" through this link https://soporto.king.com/contact  
    ** While filling out, enter the TOPIC as "Problems with Purchase"; 
    and the SUB-TOPIC as "Purchased Items not Received"; 
    Explain briefly about the issue and Submit the form. 

    NOTE:  If you would like to get the refund, then fill the Sub-Topic as "Payment Queries"

    NOTE:  Along with above details, make sure to enter the Game Name correctly! After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have initially received. 

    Hoping for the Best!  Have a great rest of the day/evening! 

    ** Please post back if you need further assistance by tapping on "Type your Comment" box located below =)

    👉 CCFS - Win Gold bars Here 🍒
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