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Candy Crush Saga

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No longer able to exit an unstarted board without losing lives☹

At level 2975 and above, I am no longer able to exit an unstarted board without losing lives. I will no longer play if this is the new norm!
Thank you
Kathy

Accepted answers

All comments

Pounawea

Hello everyone,

Thanks for all the feedback. However, as you may know ( @humphreyhumbert shared a link in a previous post) there was a previous discussion in regard to this topic and it was closed.

To give you an update on that, there is no news to be shared but if we do have news, we will let you know in a new post.

Thanks for your understanding.

[closing this thread now]

Andreas_Haardt

This change makes me very angry!

It was a great feature to restart a level without losing live. My decision: I play more Toon-Blast and will not purchase anything for King until this feature is back!

humphreyhumbert

There's a thread all about it here: https://community.king.com/en/candy-crush-saga/discussion/271961/heads-up-game-issue-with-lives-is-going-to-be-fixed/p1

But fret not! Your friends at King have positioned your ability to restart a game without losing a life as an "issue" that they've helpfully "fixed."

mercerik

debnev said:

Not being able to reset the board is ridiculously exploitative. Seriously! I’m in the mid 3500 levels and if I want to make a strategic decision to not use a board that should not mean I lose a life and the boosters I’d selected. That’s just spiteful and greedy. Come on!!!! Revert back already.

Hi there, @debnev ! Welcome to the Community!

Please join us and help us with this cause by clicking on this link: https://community.king.com/en/candy-crush-saga/discussion/271961/heads-up-game-issue-with-lives-is-going-to-be-fixed#Item_157

Voice your objection and be heard! This is where the action is!

Thanks!

debnev

Not being able to reset the board is ridiculously exploitative. Seriously! I’m in the mid 3500 levels and if I want to make a strategic decision to not use a board that should not mean I lose a life and the boosters I’d selected. That’s just spiteful and greedy. Come on!!!! Revert back already.

mercerik

sjj5614 said:

Somebody at King decided to “fix a bug” that allowed reset without penalty. They will discover it kills their Golden Goose in short order, as loyal players get pissed off. I’m done with this nonsense. I sent King an email and so should you.

Hi there @sjj5614 ! Welcome to the Community!

This is not a bug! It is intentional! Please join us and help with this cause by clicking on this link: https://community.king.com/en/candy-crush-saga/discussion/271961/heads-up-game-issue-with-lives-is-going-to-be-fixed#Item_157

Voice your objection and be heard! This is where the action is!

Thanks!

sjj5614

Somebody at King decided to “fix a bug” that allowed reset without penalty. They will discover it kills their Golden Goose in short order, as loyal players get pissed off. I’m done with this nonsense. I sent King an email and so should you.

diamonds444

I have sent them messages about this issue. Surprise they are not responding!!!

Denise-13

Same for me!! I'm at level 5733..and cannot reset the levels anymore!. Whyyy...but whyy are you doing this? You must see that this change made a lot of people unhappy! That's not the right way to keep us playing! Please fix this! Thank you!

diamonds444

I don't understand how they consider this a "fix". Aren't they the ones that suggested to back out of the level

honeyhaley

I too am in the 5000 and higher games. Thank you Candy Crush for this “fix.” I will now be able to save time and money since I will no longer be playing your game. I will check back occasionally to see if you have fixed your “fix.” Until you do, I will not be playing or spending any more money with you. You are going to be losing a lot of people. Well done!

mercerik

bearwithme said:

Hello @mercerik - I understand where you are coming from but I have found in the past a combination of voting and voicing their opinion can sometimes help and it also gives a better picture to the studio.

@bearwithme

Which one is better, getting straight where the action is where the objection is added to the list of members airing their gripes or waiting for the votes to come in? Voting might work for some but not necessarily for all especially this one. Voicing an objection has a face of a person to it. It has more force to it if you ask me. Members who comment on an idea might or might not have tapped the Green Voting bar. Do you see what I am heading at?

Voting in this case would be to King Games' advantage. A good delaying tactic, hoping that this outrage will die down soon and be forgotten. Think about it!

Are you really supporting the members who are affected by this because I've never seen you and the rest of the Superstars comment at the CM's Announcement? Are you all distancing yourself from this? Do you still remember that you are one of us?

imagwai

Voting? Voicing? Or you could just stop playing/paying and hurt them where it really counts.

bearwithme

Hello @mercerik - I understand where you are coming from but I have found in the past a combination of voting and voicing their opinion can sometimes help and it also gives a better picture to the studio.

mercerik

bearwithme said:

Unfortunately - this is now a permanent change by the studio to make this game more like the other Candy Crush games where they cannot reset the board without a penalty. However - we have been able to do this for over 8 years now and over 5000 levels. The game was designed to have this ability and it is one that the players enjoyed and appreciated. Especially with how difficult the higher levels are becoming.

One of the reasons for the community is to allow players to provide feedback to the studios - to give the players a 'voice'. In the past there have been some unpopular changes and the outcry of the players have caused the studios to modify or change what they did so I encourage everyone (just like @mercerik has said above) to continue to post your opinions to let the studio know how you feel. Please keep your feedback coming.

I have started an 'idea' to bring back the ability to reset the board. You can vote for it here: https://community.king.com/en/candy-crush-saga/discussion/272346/bring-back-the-ability-to-reset-the-board/p1?new=1

Hi there, @bearwithme

Voting is not a viable solution to this situation. It is just a diversion to calm them down. Taking them to where the action is would make a difference. Voicing their objection is much better option.

RippedLeaf

They tried this a few months ago, and then reverted to the old way. If they don’t do the same, this game will die.

linda_astari94

Same here. Never had this problem since the begin I play. Iam on level 5778 now and I am totally stuck on Super Hard Level without even able tp reset the board, otherwise I'll love lives and boosters.

mercerik

Sukanta_Biswas said:

You enjoyed this feature because of an error in the game. But currently this error has been resolved so you will not be able to get this feature back in your game.
You will find more information here.

Hi there, @Sukanta_Biswas !

Years of existence in an App is definitely not an error whether they accept it or not. They can't even claim it as an oversight. If they do, it is negligence on their part. People have been talking about it in past postings in this community. I didn't know it existed till I saw the postings here last summer. If I did not join this community, I wouldn't have known about this at all.

I wish they've been upfront or honest about this when the announcement was made. Telling it straight for what it is and not hiding behind the misleading word fix would have been better. You only use fix when something is broken. Ask Noah Webster! 😊

bearwithme

Unfortunately - this is now a permanent change by the studio to make this game more like the other Candy Crush games where they cannot reset the board without a penalty. However - we have been able to do this for over 8 years now and over 5000 levels. The game was designed to have this ability and it is one that the players enjoyed and appreciated. Especially with how difficult the higher levels are becoming.

One of the reasons for the community is to allow players to provide feedback to the studios - to give the players a 'voice'. In the past there have been some unpopular changes and the outcry of the players have caused the studios to modify or change what they did so I encourage everyone (just like @mercerik has said above) to continue to post your opinions to let the studio know how you feel. Please keep your feedback coming.

I have started an 'idea' to bring back the ability to reset the board. You can vote for it here: https://community.king.com/en/candy-crush-saga/discussion/272346/bring-back-the-ability-to-reset-the-board/p1?new=1

Denise_Lackey

I’m not sure how this community site is suppose to work, I posted my question and see others are having the same issue...”the game is no longer allowing me to reset without the cost of a life” but I don’t see any response from King. Am I missing something? Is this going to be fixed?

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Accepted answers

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diamonds444

I can't reset board either. Just started this morning. Wonder why?

babysweets

50f00tw0man said:

At level 2975 and above, I am no longer able to exit an unstarted board without losing lives. I will no longer play if this is the new norm!
Thank you
Kathy

babysweets

I am in the 2400 levels and am seeing the same thing. These levels are tough enough without making them even harder. Luck is a big part of passing these harder levels and when a level takes 3 days to pass it is no longer fun or relaxing so I agree that I will stop playing if this is the new norm!!

whereyougo

I’m at levels 2743 while on iOS I will lose lives even though if I didn’t move my candies yet. They need to fix this problem!

utilitymax

Same. If this is the new normal I think it’s my final straw. So many of the things that made this game helpful and fun have been taken away.

gangstagrandpa

I'm on level 5888 and this new issue just got to me of not being able to exit without losing a life. Very disturbing. I might have to take my "Time On Device" to another company.

Benni_Jones

This is a major strategy for players - including those who buy boosters. Is this a permanent change? If so, I am afraid you will lose many players.

andyjenkins01

Same issue here hope this is a bug and not a change I’m only on 1925 but some levels up to now have relied on the ability to reset to get a more favourable start. If this is a change I probably won’t bother going any further. 😥

Benni_Jones

andyjenkins01 said:

Same issue here hope this is a bug and not a change I’m only on 1925 but some levels up to now have relied on the ability to reset to get a more favourable start. If this is a change I probably won’t bother going any further. 😥

Apparently it is not a bug but a permanent change. A friend tells me you not only lose lives, but boosters you bring in.

Philippos_Kli

Hello.I noticed it too !! its a big mistake for develpoers...for example i forgot to take off a booster and if i want to cancel i cant !!! i have to lose a life for that !!!
Please fix !!!

50f00tw0man

This reply I received, doesn't make sense. I have had this feature since I began playing years ago:

The "Select Game Board" feature is in the Test Group.That is why not everyone can get this feature.Since you had this feature, you will get it back again, but you have to wait patiently. (Currently the feature is not available)

Keep playing the game and keep up-to-date always your game app.

Deryck

The Community Moderator @Pounawea has shared the relevant info at https://community.king.com/en/candy-crush-saga/discussion/271961/heads-up-game-issue-with-lives-is-going-to-be-fixed/p1

I think it should be pinned since there'll be another influx of everyone asking the same questions/making the same complaint in threads.

JoJo890

I've only struck this problem as of yesterday. When opening the App there was a brief message of one character talking to Tiff, something about there needed to a 'fix', which disappeared after about a nano second and from that time on I too can't reset my games.

Mary_Kay

This is a rotten change. Playing at the highest levels requires some luck and skill to progress. Bad starting boards are just so discouraging and take all the fun out of it.

CarynVB

Has anyone gotten any sort of response from King on this issue? Sad that after playing for so many years they would do this to their players. It might be time to throw in the towel.

mercerik

50f00tw0man said:

At level 2975 and above, I am no longer able to exit an unstarted board without losing lives. I will no longer play if this is the new norm!
Thank you
Kathy

Hi there, @50f00tw0man !

Currently, this is a Trending Topic in this Community. It has irate a lot of members. Why don't you join us in the conversation on this thread Heads up: Game issue with lives is going to be fixed with this link: https://community.king.com/en/candy-crush-saga/discussion/271961/heads-up-game-issue-with-lives-is-going-to-be-fixed/p7 ?

Unfortunately, the title is misleading. Please join us! Let your voice be heard. We need your support!!! Together, we can make a difference!

mercerik

diamonds444 said:

I can't reset board either. Just started this morning. Wonder why?

Hi there, @diamonds444 ! Welcome to the Community!

Currently, this is a Trending Topic in this Community. It has irate a lot of members. Why don't you join us in the conversation on this thread Heads up: Game issue with lives is going to be fixed with this link: https://community.king.com/en/candy-crush-saga/discussion/271961/heads-up-game-issue-with-lives-is-going-to-be-fixed/p7 ?

Unfortunately, the title is misleading. Please join us! Let your voice be heard. We need your support!!! Together, we can make a difference!

SagaR

50f00tw0man said:

This reply I received, doesn't make sense. I have had this feature since I began playing years ago:

The "Select Game Board" feature is in the Test Group.That is why not everyone can get this feature.Since you had this feature, you will get it back again, but you have to wait patiently. (Currently the feature is not available)
Keep playing the game and keep up-to-date always your game app.

The reply you received does not make any sense to me either. I pointed this out and was told that it is because my "ability to understand is very low". https://community.king.com/en/candy-crush-saga/discussion/comment/515793#Comment_515793 Glad to see I'm not the only person who lacks the ability to understand such brilliant insightful answers.

"Since you had this feature, you will get it back again, but you have to wait patiently" is simply not true according to the information we currently have - this is a permanent "fix" which has been implemented.

mercerik

SagaR said:

50f00tw0man said:

This reply I received, doesn't make sense. I have had this feature since I began playing years ago:

The "Select Game Board" feature is in the Test Group.That is why not everyone can get this feature.Since you had this feature, you will get it back again, but you have to wait patiently. (Currently the feature is not available)
Keep playing the game and keep up-to-date always your game app.

The reply you received does not make any sense to me either. I pointed this out and was told that it is because my "ability to understand is very low". https://community.king.com/en/candy-crush-saga/discussion/comment/515793#Comment_515793 Glad to see I'm not the only person who lacks the ability to understand such brilliant insightful answers.

"Since you had this feature, you will get it back again, but you have to wait patiently" is simply not true according to the information we currently have - this is a permanent "fix" which has been implemented.

Hi there, @SagaR

Their wordings are becoming misleading. They should not use Google Translate. Get a live person translator for heaven's sake. Why can't they say exactly how and what it is, that Resetting The Board is no longer free? It is plain and simple! This is not a fix! They are just making us pay with a life for resetting and exiting the game. It is too bad Noah Webster is not alive to explain it to them.

Sukanta_Biswas

@SagaR

You know there's been a lot of problems in the game since last week and they were a temporary problem.The information I got.

Image: https://us.v-cdn.net/6030983/uploads/editor/rh/8ckfhihky63x.png

A new change has already taken place but CM did not tell us or he did not tag us even though he posted one. I didn't have time to notice every post so I missed the post. For reasons I don't know, I'll blame CM.
Anyway, now the issue is clear and you end the matter here.
Thank you.

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