My candy crush saga is not working

alf013

Hi, first time posting so not sure if this is the right place or topic. Does anyone have experience with not being able to access any levels? I was only on level 1400 something. For the past week this is my screen and I’m unable to play the game. Can anyone please help? 

Sukanta_Biswas

Hi @alf013
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

If you have recently changed the time on your device (for example, changing time zones due to travel) this may affect the lives timer in the game. To fix this, simply follow these steps:

Open the game and check how long you have to wait for your next life.
Now set the clock on your device forward by that amount of time.
(For example, if the game says “100 hours until your next life” you'll need to change the date in your phone’s calendar. For this example that's 4 days and 4 hours.
Now briefly return to the game’s map screen to allow this to register.
Then go back to your device's time setting menu and restore the time and date back to the correct setting.
Finally, turn off your device for 10 seconds, then turn it back on. This should now be all fixed!

alf013

Thank you for your replay. I haven’t change the time zone, and when I go to check on lives it tells me they are full (even though it shows 24 lives and not just 5). Any other advice I can try? Thank you in advance.