Hi @CamuriCross
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗
Please provide as much information as we can for this issue as well as a screenshot and I will happy to help look into it. For instructions on how to take a screenshot please visit here.
If your message box does not have any lives request or stored lives, you will not be able to open it.
![](https://us.v-cdn.net/6030983/uploads/YJA9N124CQKU/fhs-en.png)
The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English