We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗
We're very sorry for your problem. I will need some more information to answer you so please help me with the correct information.
What device you're using for the game?
Did you connect the game to Facebook or the Kingdom?
What is app version?
What is app version?
Let me know, I'll ask you to do some troubleshooting checks.