Level dropped from 5825 to 1500. How do I get my progress back?

comerancestry

 or I’m so pissed! I’d reached level 5825 in candy crush saga. Then the game states that highest and new levels would be added. At first the game would not allow me to get back in and states to come back in a few days when new levels would be added. Then the game kept crashing g befor it even coming up. That went on for days. When I was able to log back on my process down 1500! And now cannot get back. Customer care keeps sending me an auto reply direction come here perhaps groups can advise me. How progress boosters back? I keep emailing King and keep receiving the same response to check with the community. They will not help me. I have attached pictures  my initials are GC  

Sukanta_Biswas

Hi @comerancestry
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

We're sorry for your problem. I have seen your screenshot and there is probably a problem. You will not be disappointed, you will surely return to the right level.
To resolve your issue, you will need to contact our Player Support here.
Follow the screenshot below.

Sukanta_Biswas

Hi @comerancestry
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

We're sorry for your problem. I have seen your screenshot and there is probably a problem. You will not be disappointed, you will surely return to the right level.
To resolve your issue, you will need to contact our Player Support here.
Follow the screenshot below.

comerancestry

Thank you for replying. I Certainly hope support can restore me to level 5825. I am heartbroken to be kicked down to level 1500+ plus I lost all of my boosters.