Booster problems

t_drizzle

I got two 1 hour boosters, one for candy balls and one for striped and wrapped candies at the start of each level but they never activated. Do you know why this might have happened?

bearwithme

Hello @t_drizzle and welcome to our friendly community.  They should show up when you play a level as long as there is still time left in the hour.  Did you check your backpack and are they showing up with a clock counter (showing how much time you have left)?

Sometimes the game gets temporarily hung up and a few simple steps can help you out.  
Clear your cache. The way to do this is slightly different depending on the platform and software you are using, but you should be able to use the internet to find out how to do that if in doubt.

 Check your app update - App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. That is why it is essential to regularly update all your apps or at least the ones you use daily.

Finally, shutdown the platform you are playing on for at least 10-15 seconds.  Usually by doing these simple steps you can clear up a temporary problem you may be experiencing.