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Game not connecting

Michelle-69
Michelle-69 Posts: 11

Level 2
in Support
It says I’m connected and my name shows up but when I try to collect rewards it says I’m not connected. Also when I try to “play on” and spin the wheel it won’t stop spinning. See pics. 

Answers

  • Michelle-69
    Michelle-69 Posts: 11

    Level 2
    I just reinstalled the app and logged in to find ALL my boosters GONE! Not cool Candy Crush. Wtf!!!!
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hi @michelle_69
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In. If you have a problem with game app, you cannot process the above.
    If you get an error message to log in to or log out of the game, show me a screenshot of that message.

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