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level 6196 in candy crush can"t be open without a key

Jim_Karales
Jim_Karales Posts: 129
edited January 2020 in Support
I know this will not be fix any time soon ,maybe tomorrow 

Best Answers

  • Jim_Karales
    Jim_Karales Posts: 129
    Answer ✓
    thank you it works jim
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hi everyone 😊
    Im delighted to inform you that this has been fixed in Candy Crush Saga.
    You will receive the update automatically the next time you open your game with Internet connection.
    If you have any issues or questions please come back to us, we are always happy to help!
    Have a Good Day😍

  • bearwithme
    bearwithme Posts: 16,707
    Answer ✓
    @Kim_Beachy - If you are playing level 6196 on a PC with the latest software version -  Version 1.1680.3.0 from the Microsoft Store, the studio is rolling out the changes to the latest version (PC) to correct the issue, and you should be getting it later today or during the weekend at some point.  So I would make sure you clear your cache and restart your PC (keeping it turned off for at least 10-15 seconds) to ensure the patch shows up.

Answers

  • Timhung
    Timhung Posts: 1,487
    If you can use booster, you can use a hammer to remove that layer of sugar chest.
  • Jim_Karales
    Jim_Karales Posts: 129
    Answer ✓
    thank you it works jim
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hi everyone 😊
    Im delighted to inform you that this has been fixed in Candy Crush Saga.
    You will receive the update automatically the next time you open your game with Internet connection.
    If you have any issues or questions please come back to us, we are always happy to help!
    Have a Good Day😍

  • Kim_Beachy
    Kim_Beachy Posts: 5

    Level 2
    My level 6196 only has 2 keys. The demo's I have watched have 3. With only 2, this is not possible to beat!
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Kim_Beachy said:
    My level 6196 only has 2 keys. The demo's I have watched have 3. With only 2, this is not possible to beat!
    What device you're using for this game?
    What is app version?
    Let me know.

  • Kim_Beachy
    Kim_Beachy Posts: 5

    Level 2
    Playing on Win10 app on my laptop. The game isn’t syncing properly on my iPhone, and it doesn’t show my current level. 
  • bearwithme
    bearwithme Posts: 16,707
    Answer ✓
    @Kim_Beachy - If you are playing level 6196 on a PC with the latest software version -  Version 1.1680.3.0 from the Microsoft Store, the studio is rolling out the changes to the latest version (PC) to correct the issue, and you should be getting it later today or during the weekend at some point.  So I would make sure you clear your cache and restart your PC (keeping it turned off for at least 10-15 seconds) to ensure the patch shows up.
  • Kim_Beachy
    Kim_Beachy Posts: 5

    Level 2
    Thank you. I was able to get past it with the 3 rd key at work today on a different device. 
    Thanks again!

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