Why isn’t my correct picture and my friends showing up. I’m getting a cartoon character.

fbillone

Why is it my correct picture coming up and one of my friends coming up as cartoon characters

Sukanta_Biswas

Hi @fbillone
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

In some cases this is a problem for the weak internet because avatars are not fully updated.
However, you can check the troubleshooting below.
Check app update > Log out game > Restart your device > Log in game again.
Let me know if the problem still the same.🤗

fbillone

It is now okay. Thanks

Spinnifix

@fbillone

Hello, what exactly do you mean? Could you please give me a picture of this problem? Thanks, then maybe I could help you better !!!

Sukanta_Biswas

Hi @fbillone
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

In some cases this is a problem for the weak internet because avatars are not fully updated.
However, you can check the troubleshooting below.
Check app update > Log out game > Restart your device > Log in game again.
Let me know if the problem still the same.🤗

fbillone

It is now okay. Thanks