Duplicate Question but I've attached pictures) I have a Major Virus, (pictures attached)

doniell7162

 "URGENT!!! HELP NEEDED ASAP"
-I have a Major Programming Bug, or Major Virus or Major Glitch that requires the attention of your I.T. Dept. ASA)

Platform: Candy Crush Saga

User ID: 10963922444

Name: Doniell Hawkins

User Name: Doniell7162

Password: 7779311

Email: doniel7162@gmail.com

Elf Name:Daylor The Grumpy

 

I have a SERIOUS SITUATION where something is continually corrupting my account data, destroying my entire account & it's progressively getting worst.

     My account shows that I have completed levels #1 to #1000 as well as levels #5257 to level #5551 (which is my accurate & current level) but...

{Issue No.1} ALL THE LEVELS FROM level #1001 to level #5256  HAVE BEEN COMPLETELY ERASED & SHOWS THAT THEY HAVE NOT BEEN PLAYED OR COMPLETED; even though I can scroll pass these "blank levels" & continuing playing at my correct & accurate level #5551. 

{Issue No.2} The game shows that I am currently on level #126 and it automatically places or starts me at level #126.

{Issue No.3} If I don't replay level #126 or if I don't start at level #126 my points & progress ARE NOT calculated, awarded or applied towards my "DAILY WINS" bonuses" or my "FANTASTIC FIVES" progress.

Please have someone from your I.T. Dept. go in and take a look or fix my account as soon as possible, thank you.

P.s. I hope this is a sole issue and not something that has affected or can spread to other accounts.

Doniell Hawkins
281-624-7308
doniell7162@gmail.com 0

Elena_zapata2020

@doniell7162The same thing happened to me a year ago, but it happened to me when I changed my cell phone and it worried me, I played anyway and in the course of the abrupt time my profile appeared on the level I had, I hope your problem is solved.