Sign Up!

🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟

None of my games are connected.

coffeequeen
coffeequeen Posts: 6

Level 2

Actually says I’m not connected to internet when I am.  Any suggestions? I’m on iPad, iPhone and MacBook Air. 

Best Answer

  • _Elsa_
    _Elsa_ Posts: 37,020
    Answer ✓
    Hi @coffeequeen welcome to our community!  I have been seeing quite a few messages regarding this in the last few days.  Are you able to play the game and advance?  The only solution that I am aware of to fix this problem is to uninstall and reinstall the game on your mobile devices but I have to warn you that if you do this then all your lives and boosters will be gone.  They are only saved to your device.  Only the gold bars which are saved on their server will remain in your account.

Answers

  • _Elsa_
    _Elsa_ Posts: 37,020
    Answer ✓
    Hi @coffeequeen welcome to our community!  I have been seeing quite a few messages regarding this in the last few days.  Are you able to play the game and advance?  The only solution that I am aware of to fix this problem is to uninstall and reinstall the game on your mobile devices but I have to warn you that if you do this then all your lives and boosters will be gone.  They are only saved to your device.  Only the gold bars which are saved on their server will remain in your account.

Hey! Would you like to give us your opinion?