Games/ Candy Crush Saga/ Discussions

the game does not connect with the server

MrsRachelMrsRachel Posts: 1 Newbie
in Discussions
Hi!!! 
I am a king member and my game does not connected with the server for days. please someone help me. I can't even log in to the app or save my progress
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Comments

  • SpinnifixSpinnifix Posts: 15,972 Ambassador
    ☺Hi there!☺

     Please uninstall the app and install it. Your boosters will be lost when you uninstall, so be aware of this. Then you update and please clear the cache. Then it should work. Otherwise, please log in again.

     Good luck

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  • Hey! Would you like to give us your opinion?

  • firebombmarkusfirebombmarkus Posts: 13,120 Sweet Legend
    Hi @MrsRachel and welcome to our adorable Community 😊 I am sorry that you are experiencing this issue. Can you please make a screenshot so I can see what exactly is happening? If you don't know how to do it, follow the instructions below.

    https://www.take-a-screenshot.org

    I would also like to know which device and OS are you using for playing this game. 
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