I would like to help you.
Please explain to me what steps you have taken?
Then I could help you further.
In the event of a breakdown, I go into another game and after a while I
go back. The problems would solve themselves. It is not always good to
do everything the same. You should also leave it alone. That is my
experience.
Maybe this will help you!
Otherwise, please report back later.
Hi @jstyers_84 We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊
According to your screenshot, I can see that your game is not connected to the server. Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In. If you get an error message while doing this, you must show it to me.