bug

valerie67

hello this is 2 days that I do not receive more lives from my friends

Spinnifix

Hello and welcome

 ☺

Your friends may not be playing at the moment. I don't always get life either. I hope this helps you further!!!

♥


 Nice day

Sukanta_Biswas

Hi @valerie67
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.

What device are you using for the game?

What your Game app version?

Are you playing the game on Facebook or in the Kingdom?

Let me know, I'll ask you to do some troubleshooting checks.

valerie67

hello i play on computer with facebook

valerie67

also impossible to send lives to my friends

Sukanta_Biswas

valerie67 said:

also impossible to send lives to my friends

You can check which apps are active, expired or have been removed from your account by clicking this link: https://www.facebook.com/settings?tab=applications

If the game is listed as ‘expired,’ it means your friends list and progress may not sync with the game.

 

Click ‘Renew Access’ to reactivate the app’s permissions.

Check again & let me know.

valerie67

everything and normal my game and active and it's been 2 days impossible to send the life that my friend asks me she comes back every time

valerie67

hello it's been 4 days impossible to send the lives that my friends ask me she comes back every time

Sukanta_Biswas

valerie67 said:

hello it's been 4 days impossible to send the lives that my friends ask me she comes back every time

Give me the information I wanted from you and I will report your problem to my team.😊

valerie67

I use the game on Facebook

I connect the game on Facebook

I don't use the app version

valerie67

hello it t 10 days possible to send the lives that my friends ask me it comes back every time

I use the game on Facebook

I connect the game on Facebook

I don't use the app version