Question

firebombmarkus

Hi @nedadini and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using so I can give you the troubleshooting steps?

nedadini

Hello my phone is an Android version 9 model Galaxy SM-M105F
Thank you

firebombmarkus

@nedadini Thank you so much for providing the details. I will ask you to try these troubleshooting steps and let me know if they helped you.

https://community.king.com/en/blog/discussion/249813/having-problems-connecting-to-facebook-on-android#latest

https://community.king.com/en/blog/discussion/268252/having-trouble-connecting-your-game-to-kingdom-android#latest

Please note that the last resort is always reinstalling the game but if you do so you will lose all the boosters collected as they are saved on the device's memory.

cjasminluv

When I ask friends for lives where do I go to see if I received any?🤔

firebombmarkus

Hi @cjasminluv and welcome to our adorable Community 😊 You can see it in the envelope. If you have any lives it will show up the number.

cjasminluv

Thanks @firebombmarkus I really appreciate your insight.

firebombmarkus

You are welcome 😊 @cjasminluv Don't hesitate to ask if you need more help 😉