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Missing bonuses

RichDavy14RichDavy14 Posts: 1 New Bee
I unintentionally logged out on my iPhone and when I logged back in I had lost all of my accumulated bonuses. 
How do I go about reinstating what I had built up?
mainly the 85 colour bombs I had. 
Also my phone won’t sink with my iPad either. I’ve completed level 4554 on my iPad and progressed to 4555 but my phone still says 4554. 
Very frustrating. 


  • SpinnifixSpinnifix Posts: 2,932 Legend
    Hello and welcome to this community

     I'm sorry it happened. Boosters are usually not refundable.

     I will give you a link and there you will search for your device and the problem.


     If not then take further steps here.

    Contact help: Go to the gear in the game, then the question mark. Then you come to the help center, there you look for your problem and follow the steps. If you are not getting along, then go to the page below: Contact us: There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly is important: and send. You will then receive an automatic email. Please answer and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

     ☺Good Luck ☺


    ♥ Where there is a will, there's a way ♥

  • Sukanta_BiswasSukanta_Biswas Posts: 11,809 Superstar
    Hi @RichDavy14
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

    Most likely your app crashed while logging out, so you lost the boosters. Because logging out games is not likely to cause a booster to be lost.
    In the case of Android and I-Phone, your collected booster is stored in phone storage.
    This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing. and the boosters are not refundable.

    Here are some tips for not/less facing this kind of problem in the future,
    Make your device software auto update.
    Make your game app auto update.
    Don't open game when battery below 25%
    Don't accept incoming call when you playing this game.
    Close all background running app before start this game.
    Make free device internal memory up to 2 GB
    Keep RAM free. 

    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

  • ritedjritedj Posts: 5 New Bee
    Svp où est mon calendrier des récompenses du jours 
  • SpinnifixSpinnifix Posts: 2,932 Legend

    Hello and welcome to this community

     This community only accepts the English language. If you don't speak English, it's not that tragic, please use an internet translator.

     It will help you further. I picked out 3 for you.







    ♥Good Luck♥



    ♥ Where there is a will, there's a way ♥

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