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Hello and welcome to this community Question:♥♥♥
Do you have the current version on it? I'll give you a link:Check your device and the problem and follow the steps. If that doesn't help then this:Contact help: Go to the gear in the game, then the question mark. Then you come to the help center, there you look for your problem and follow the steps. If you are not getting along, then go to the page below: Contact us: There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly is important: and send. You will then receive an automatic email. Please answer and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.
☺Good Luck☺
