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Bug

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Infidel
Infidel Posts: 3 Newbie
in Support
I've been getting the attached screen pop up randomly before or after levels. I can't exit. I can't select anything. I have to force close the app to play again. Occasionally it pops up as soon as the app loads to the roadmap screen, so I have to force close again.
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Answers

  • tsaytds
    tsaytds Posts: 255 Level 4
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    Hi, this looks like you were wining the weekly race and system tried to award you but your app was unable to process. One of the possible reason is your app's cache is full, so part of information was lost. Try to clean app's cache you should be able to fix the problem.
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  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
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    Hi @Infidel
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

    Already my friend @tsaytds has given you a great argument. If you still do not get the problem resolved then I would ask you to check the troubleshooting below.
    Check App Update > Log Out Game > Restart Device > Open Game & Log In.
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