Hi @belen1986
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊
We are very sorry for your problem, but you will definitely receive your refund. When there is a problem with the purchase, you will know how to get a refund by clicking the link here.
If you do not receive a refund through this you will need to contact our Player Support here.
If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.
Have a good day.😉
Welcome to the Candy Crush Saga Community
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