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Lost all my levels

strawberrycrush89
strawberrycrush89 Posts: 2

Level 1

Hello. 

I haven't played candy crush in a awhile but i had it on my other phone. I installed it on my new phone and the game has me starting at level 1 even after logging into FB. How do I get where I left off?

Answers

  • Hi @strawberrycrush89
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

    When you give an app access to your Facebook account, that access expires after 90 days. The app then loses access to your account, which may affect your progress and friends list.

    You can check which apps are activeexpired or have been removed from your account by clicking this link: https://www.facebook.com/settings?tab=applications

    If the game is listed as ‘expired,’ it means your friends list and progress may not sync with the game.

     

    Click ‘Renew Access’ to reactivate the app’s permissions.

    Check your game again and let me know.

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