Problems with the game in diferents browsers

Fozkito

Hi all. when i try to play the game, they put me in level 2500 and message appears i need update or refresh my browser...  I was in level 5000 i dont know why now im in 2500 and i cant play??

I change the browser to chrome. and i try with opera, mozilla firefox and NOTHING works for me. the game is still stuck in level 2500 and the stupid message REFRESH YOUR BROWSER appears...

I re-install flash, reset my computer many times. reset drivers of my computer and NOTHING.

If yesterday I was playing, how can this happen now?

What is the problem? and its not the browser, because i have the same problem with opera, firefox and IE. I install the flash, i activate JAVASCRYP for browser. all and nothing.

Sukanta_Biswas

Hi @Fozkito
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

Your problem may be for a variety of reasons, but for now I would ask you to do a troubleshooting check.

When you give an app access to your Facebook account, that access expires after 90 days. The app then loses access to your account, which may affect your progress and friends list.

You can check which apps are active, expired or have been removed from your account by clicking this link: https://www.facebook.com/settings?tab=applications

If the game is listed as ‘expired,’ it means your friends list and progress may not sync with the game.

 

Click ‘Renew Access’ to reactivate the app’s permissions.

Check your game and let me know.

j5mjohnson

Thx

Fozkito

https://community.king.com/en/candy-crush-saga/discussion/comment/578250#Comment_578250

Thanks for the but, the problem is still the same. I dont have the apps in expired, they are actived all.. The problem and i dont know why is, the version of my game change in chrome and Opera FOR NO REASON. And i dont know who i can return my game for the last version.

And no, i dont go to play in app or others.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/591881#Comment_591881

Please show me a screenshot of game map.