Not receiving bonus bars

tillyboo

I buy gold bars every day but never receive the bonus bars

firebombmarkus

Hi @tillyboo and welcome to our adorable Community 😊 Can you please tell me more about your issue? What exactly do you mean by "bonus bars"?

belzeef

I paid $5.99 for 1 hour game, boosters and 20 pcs gold bara. I only got the gold bars even if i paid $5.99

firebombmarkus

Thank you for details @belzeef Are you sure that you didn't get 1 hour of lives? These lives are not meant to be stored so the time starts ticking as soon as you purchase them.

tillyboo

I meant the bonus gold bears I'm supposed to receive

firebombmarkus

@tillyboo Do you want to say that you purchased a bundle and you received everything but the gold bars?

tillyboo

I received what I PSID for but not the bonus

Flanje

Hi @tillyboo Reading between the lines - Are you talking about the Piggy Bank bonus bars?

You say you purchase every day. If you claim the Piggy bank bonus on a purchase, you must build it back up again by collecting stars before purchasing, or you will need to pay the usual amount without bonus.