Help

ali89

My booster wheel is stuck on loading and the game is not connecting to the store an i can't purchase anything what should i do

Mary_Kay

Have you tried restarting your device? 

ali89

Yes I've done that and even uninstalled and reinstall the game but it's still the same

firebombmarkus

Hi @ali89 and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using?

ali89

Hey @firebombmarkus thanks a lot 🌹 I'm using Samsung a50 android 

firebombmarkus

You are welcome 😊 @ali89 Ok, that's quite a new phone so I guess it has at least Android 8 or maybe even 9. Just one more question is your game connected to a King or a Facebook account?

ali89

Yes @firebombmarkus it's android 9 and the game is connected to kings

firebombmarkus

@ali89 Great. I will give you these troubleshooting steps to try.

https://community.king.com/en/blog/discussion/268252/having-trouble-connecting-your-game-to-kingdom-android#latest

Let me know if they helped you. 

ali89

Thanks @firebombmarkus i did all the steps but still not connecting 

firebombmarkus

@ali89 How long do you have this issue? It might be a server problem.

ali89

@firebombmarkus about a month and the game doesn't appears in my play store I've downloaded the apk version from the Google browser